WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Demo Freshdesk for WooCommerce Plugin
Freshdesk for WooCommerce Plugin Features
- Team inbox
Track and manage incoming support tickets from multiple channels with one inbox.
- Agent collision detection
Ensure that multiple agents don’t wind up working on the same ticket by accident.
- SLA management
Set deadlines for ticket response and resolution based on different business hours or categories.
- Ticket field suggester
Automatically suggest ticket fields to categorize, prioritize, and route incoming tickets.
- Thank you detector
Prevent reopening of tickets when customers respond with a thank you.
- Custom ticket status
Create custom statuses that suit your workflow to identify what stage a ticket is in.
- Scenario automation
Perform multiple actions on a ticket with a single click by automating repeated actions.
- Canned responses
Provide quick, consistent responses to common questions by creating preformatted replies.
- Collaborators
Collaborate with any expert from within or outside your organization to resolve complex issues faster.
- Shared ownership
Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
- Linked tickets
Link related tickets together to keep track of widespread issues and deliver consistent responses.
- Parent-child ticketing
Resolve complex, multistage issues faster by splitting them into smaller child tickets.
- Read more
- Ticket dispatch
Automatically assign tickets to agents and groups based on keywords, requester or properties.
- Intelligent ticket assignment
Assign tickets to agents based on their current workload, skill or using the round robin method.
- Time-triggered automation
Execute maintenance activities on tickets based on the time lapsed since an event happened.
- Event-triggered automation
Implement one or more actions on specific tickets as soon as an event happens.
- Automatic email notification
Notify customers and agents automatically about the changes happening in their ticket.
- Omniroute™
Auto-assigns emails, chats and calls to your agents based on their available bandwidth to support customers faster
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Download Freshdesk for WooCommerce Plugin
