Supportcandy is for every industry that has customer support as one of its services, it includes both B2C industries like Education and E-Learning, Travel and Hospitality, Healthcare and Wellness, e-commerce stores, etc.
SupportCandy Premium Extensions Plugin Features
- Email Piping (Channel)
Allows customers and agents to create and reply to tickets directly from their email inboxes. - Workflows
Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes. - Service Level Agreements (SLA)
You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers. - Usergroups (Company)
You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members. - Agentgroups (Team)
You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members. - Satisfaction Survey
Collect customer feedback and rating for each ticket. This helps you understand how your team performs. - Timer (Time tracking)
Allows your agents to separately record the time spent on each ticket in the form of a stopwatch. - Productivity Suite
The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively. - Reports
Measure and improve the efficiency of your support using our advanced reporting. - Private Credentials
Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission. - Schedule Tickets
Automatically create periodic tickets by setting recurring time and information. - Canned Reply
Agents can save their replies which can be accessed in just a few clicks while replying to the tickets. - Automatic close tickets
Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket. - Export Tickets
Export tickets in CSV format as per the current filter from the ticket list page. - Print Ticket
Add print ticket feature to SupportCandy using custom templates. - Assign agent rules
Conditionally assign agents to new tickets automatically using set rules and workload.
Download SupportCandy Extensions Bundle
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